BIG BROTHERS BIG SISTERS OF EAST TENNESSEE CAREERS

Job Title: Big Futures Match Success Specialist
Reports to: Big Futures Manager
FLSA Status: Exempt – $42,500 a year (based on experience)
Location: Knoxville, TN

Essential to BBBS-ETN’s success, the primary function of the Big Futures Match Support Specialist is to provide match support, prioritizing child safety; ensure positive impacts for youth as they continue into their post-secondary success, and build and develop constructive and satisfying relationships between children and youth and volunteers. The successful person will provide positive outcomes in the following areas: match support completion rate; survey completion rate, documentation, quality assurance, and successful transitions from High School to the youth’s post- secondary success.

Essential Functions

1. Provide Match Support on a frequency according to BBBSA Standards to all 11th and 12th grade Littles, and beyond, up to age 23.
2. Continually assess the match relationship, focusing on child safety, match relationship development, positive youth development, and volunteer satisfaction; ensuring potential problems and barriers are identified, addressed, and resolved as early as possible.
3. Assess and provide individualized training for mentors, mentees, and families, ensuring a positive youth development experience for children and satisfying experience for volunteers.
4. Ensure high level expertise in applying child safety and risk management knowledge, policies, and procedures.
5. With Big Futures Manager, develop strategies and updated Youth Outcome Development Plan (YODP) goals for youth to develop their post-secondary success.
6. Effectively utilize surveys to assess program impact on youth development.
7. Promote all engagement and training activities provided by BBBS-ETN during match support calls, follow up emails, and texts.
8. Attend all staff and team meetings, as appropriate, contributing and collaborating with other departments on projects/events.
9. To ensure quality services and measurable outcomes, maintain accurate and timely records for each match according to standards, utilizing relationship technology. Utilize all provided technology for record keeping, appointments, calls, and other functions of position.
10. Provide monthly match stories to Chief Operations Officer to be used in grant reporting, stewardship of donors, and additional acknowledgements.
11. Other duties, as assigned.

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Job Title: Enrollment and Match Specialist
Reports to: Volunteer and Family Enrollment Manager
FLSA Status: Exempt – $42,500 a year (based on experience)
Location: Knoxville, TN

Essential to BBBS-ETN’s success, the primary function of the Enrollment and Match Specialist is to ensure that
volunteers and children are appropriately enrolled and matched while executing a high degree of independent
judgement when utilizing BBBS standards and practices. A high-level customer service, with a focus on child safety, is to
be demonstrated throughout the volunteer and child enrollment and matching process. The successful incumbent will
produce positive outcomes in the following areas: volunteer enrollment and processing time, youth enrollment,
customer satisfaction.

Essential Functions

1. Ensure all customer and stakeholder contacts are marked by an atmosphere of engagement and proactivity.
2. Assess volunteer “fit” to BBBS-ETN, conducting volunteer enrollments, including interviews and completion of all
enrollment processes, and home visits as necessary.
3. Ensure high-level expertise in applying child safety and risk management knowledge, policies, and procedures.
4. Conduct client enrollments including parent/child interviews, child safety education, and parent safety education.
5. Assess and refer families for alternatives or additional services/resources as needed.
6. Ensure a high level of proficiency and skill in applying child safety and risk management knowledge, policies, and
procedures throughout all aspects of job function. Identify child safety issues for volunteers, children, and their
families.
7. Review and follow up on references as necessary to complete the assessment process.
8. Effectively utilize Risk Protective Inventory assessments to review the need and potential program impact on
youth.
9. Conduct volunteer and client reassessments/updates every 12 months.
10. Share with Chief Advancement Officer potential partnerships as discovered through volunteers’ and parents’
employers and/or other affiliations.
11. Identify and eliminate any barriers to the enrollment process.
12. Review all enrollment information, provide comprehensive assessments, and make recommendations for
participation in the program; assessing factors that contribute to a successful match.
13. Promote all engagement and training activities provided by BBBS-ETN with waiting families.
14. Attend all staff and team meetings, as appropriate, contributing and collaborating with other departments on
projects/events.
15. To ensure quality services and measurable outcomes, maintain accurate and timely records for each match
according to standards, utilizing relationship technology. Utilize all provided technology for record keeping,
appointments, calls, and other functions of position.
16. Other duties, as assigned

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