BIG BROTHERS BIG SISTERS OF EAST TENNESSEE CAREERS

WE BUILD BETTER FUTURES.

Do you want to go home every day knowing you made a difference in the life of a child?
If so, join the Big Brothers Big Sisters team, and make an impact in the future of your community.

Flexible Schedules and Generous Paid Time Off

We know that healthy, happy employees are more effective and enjoy their roles.

WORK THAT MATTERS

The work we do every day changes the trajectory of kids’ lives all over East Tennessee.

COMPREHENSIVE BENEFITS

Our job benefits help take care of your present and future. Access to group health insurance and retirement.

FULL/PART-TIME JOB OPENINGS

Big Futures Match Success Specialist

Job Title: Big Futures Match Success Specialist
Reports to: Big Futures Manager
FLSA Status: Exempt – $42,500 a year (based on experience)
Location: Knoxville, TN

Essential to BBBS-ETN’s success, the primary function of the Big Futures Match Support Specialist is to provide match support, prioritizing child safety; ensure positive impacts for youth as they continue into their post-secondary success, and build and develop constructive and satisfying relationships between children and youth and volunteers. The successful person will provide positive outcomes in the following areas: match support completion rate; survey completion rate, documentation, quality assurance, and successful transitions from High School to the youth’s post- secondary success.

Essential Functions

  1. Provide Match Support on a frequency according to BBBSA Standards to all 11th and 12th grade Littles, and beyond, up to age 23.
  2. Continually assess the match relationship, focusing on child safety, match relationship development, positive youth development, and volunteer satisfaction; ensuring potential problems and barriers are identified, addressed, and resolved as early as possible.
  3. Assess and provide individualized training for mentors, mentees, and families, ensuring a positive youth development experience for children and satisfying experience for volunteers.
  4. Ensure high level expertise in applying child safety and risk management knowledge, policies, and procedures.
  5. With Big Futures Manager, develop strategies and updated Youth Outcome Development Plan (YODP) goals for youth to develop their post-secondary success.
  6. Effectively utilize surveys to assess program impact on youth development.
  7. Promote all engagement and training activities provided by BBBS-ETN during match support calls, follow up emails, and texts.
  8. Attend all staff and team meetings, as appropriate, contributing and collaborating with other departments on projects/events.
  9. To ensure quality services and measurable outcomes, maintain accurate and timely records for each match according to standards, utilizing relationship technology. Utilize all provided technology for record keeping, appointments, calls, and other functions of position.
  10. Provide monthly match stories to Chief Operations Officer to be used in grant reporting, stewardship of donors, and additional acknowledgements.
  11. Other duties, as assigned.

Click here to learn more.

Match Success Specialist

Job Title: Match Support Specialist
Reports to: Director of Match Success
FLSA Status: Exempt – $42,500 a year (based on experience)
Location: Knoxville/Tri Cities, TN

Essential to BBBS-ETN’s success, the primary function of the Enrollment and Match Specialist is to ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgement when utilizing BBBS standards and practices. A high-level customer service, with a focus on child safety, is to be demonstrated throughout the volunteer and child enrollment and matching process. The successful incumbent will produce positive outcomes in the following areas: volunteer enrollment and processing time, youth enrollment, customer satisfaction.

Essential Functions

  1.  Continually assess the match relationship, focusing on child safety, match relationship development, positive youth development, and volunteer satisfaction; ensuring potential problems and barriers are identified, addressed, and resolved s early as possible.
  2. Provide match support Provide match support on a frequency according to BBBSA Standards, at a minimum.
  3. Assess and provide individualized training for mentors, mentees, and families, ensuring a positive youth development experience for children and satisfying experience for volunteers.
  4. Ensure high level expertise in applying child safety and risk management knowledge, policies, and procedures.
  5. Develop strategic interventions to identify and strengthen match relationships.
  6. Effectively utilize surveys to assess program impact on youth development.
  7. Conduct exit interviews in person or by phone with all parties at match closure to assess reasons for match closure and re-match potential, sending all match closures to director for completion.
  8. Share with Chief Development Officer potential partnership relationships as discovered through volunteers’ and parents’ employment and/or other affiliations.
  9. Promote all engagement and training activities provided by BBBS-ETN during match support calls, follow up
    emails, and texts.
  10. Attend all staff and team meetings, as appropriate, contributing and collaborating with other
    departments on projects/events.
  11. To ensure quality services and measurable outcomes, maintain accurate and timely records for each match according to standards, utilizing relationship technology. Utilize all provided technology for record keeping, appointments, calls, and other functions of position.
  12. Provide monthly match stories to Chief Financial Officer to be used in grant reporting, stewardship of
    donors, and additional acknowledgements.
  13. Other duties, as assigned.

Click here to learn more.

INTERNSHIPS

Big Brothers Big Sisters of East Tennessee accepts intern applications from college students and young professionals for the Spring, Summer, and Fall semesters (with some flexibility around these specific dates).

Send all inquiries to Lorien Pace at lpace@tennesseebig.org.

VOLUNTEER OPPORTUNITIES

BBBS-ETN welcomes any interest with volunteering in our office during the day, at special events, or as a mentor. Please visit this page to learn more about getting involved.

EQUAL EMPLOYMENT OPPORTUNITY

BBBS-ETN provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, ethnicity, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

BBBS-ETN is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

BBBS-ETN is a Drug-Free Workplace.