Do you want to go home every day knowing you made a difference in the life of a child?
If so, join the Big Brothers Big Sisters team, and make an impact in the future of your community.

Flexible Schedules and Generous Paid Time Off

We know that healthy, happy employees are more effective and enjoy their roles.


The work we do every day changes the trajectory of kids’ lives all over East Tennessee.


Our job benefits help take care of your present and future. Access to group health insurance and retirement.


Match Success Specialist

Job Title: Match Support Specialist
Reports to: Match Success Manager
FLSA Status: Exempt – $42,500 a year (based on experience)
Location: Knoxville/Tri Cities, TN

Essential to BBBS-ETN’s success, the primary functions of this position are to provide match support, prioritizing child safety; ensure positive impacts for youth, build and develop constructive and satisfying relationships between children and youth and volunteers. The successful incumbent will produce positive outcomes in the following areas: match support completion rate, successful match closure, average match length, documentation, quality assurance, match story submission, and survey completion rate.

Essential Functions

  1. Continually assess the match relationship, focusing on child safety, match relationship development, positive youth development, and volunteer satisfaction; ensuring potential problems and barriers are identified, addressed, and resolved as early as possible.
  2. Provide match support on a frequency according to BBBSA Standards, at a minimum.
  3. Assess and provide individualized training for mentors, mentees, and families, ensuring a positive youth development experience for children and satisfying experience for volunteers.
  4. Ensure high level expertise in applying child safety and risk management knowledge, policies, and procedures.
  5. Develop strategic interventions to identify and strengthen match relationships.
  6. Effectively utilize surveys to assess program impact on youth development.
  7. Conduct exit interviews in person or by phone with all parties at match closure to assess reasons for match closure and re-match potential, sending all match closures to Chief Program Officer for completion.
  8. Share with Chief Advancement Officer potential partnership relationships as discovered through volunteers’ and parents’ employment and/or other affiliations.
  9. Promote all engagement and training activities provided by BBBS-ETN during match support calls, follow up emails, and texts.
  10. Attend all staff and team meetings, as appropriate, contributing and collaborating with other departments on projects/events.
  11. To ensure quality services and measurable outcomes, maintain accurate and timely records for each match according to standards, utilizing relationship technology. Utilize all provided technology for record keeping, appointments, calls, and other functions of position.
  12. Provide monthly match stories to Chief Operations Officer to be used in grant reporting, stewardship of donors, and additional acknowledgments.
  13. Other duties, as assigned.

Click here to learn more.


Big Brothers Big Sisters of East Tennessee accepts intern applications from college students and young professionals for the Spring, Summer, and Fall semesters (with some flexibility around these specific dates).

Send all inquiries to Lorien Pace at


BBBS-ETN welcomes any interest with volunteering in our office during the day, at special events, or as a mentor. Please visit this page to learn more about getting involved.


BBBS-ETN provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, ethnicity, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

BBBS-ETN is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

BBBS-ETN is a Drug-Free Workplace.