BIG BROTHERS BIG SISTERS OF EAST TENNESSEE CAREERS

Job Title: Match Support Specialist
Reports to: Match Success Manager
FLSA Status: Exempt – $42,500 a year (based on experience)
Location: Knoxville/Tri Cities, TN

Essential to BBBS-ETN’s success, the primary functions of this position are to provide match support, prioritizing child safety; ensure positive impacts for youth, build and develop constructive and satisfying relationships between children and youth and volunteers. The successful incumbent will produce positive outcomes in the following areas: match support completion rate, successful match closure, average match length, documentation, quality assurance, match story submission, and survey completion rate.

Essential Functions

1. Continually assess the match relationship, focusing on child safety, match relationship development, positive youth development, and volunteer satisfaction; ensuring potential problems and barriers are identified, addressed, and resolved as early as possible.
2. Provide match support on a frequency according to BBBSA Standards, at a minimum.
3. Assess and provide individualized training for mentors, mentees, and families, ensuring a positive youth development experience for children and satisfying experience for volunteers.
4. Ensure high level expertise in applying child safety and risk management knowledge, policies, and procedures.
5. Develop strategic interventions to identify and strengthen match relationships.
6. Effectively utilize surveys to assess program impact on youth development.
7. Conduct exit interviews in person or by phone with all parties at match closure to assess reasons for match closure and re-match potential, sending all match closures to Chief Program Officer for completion.
8. Share with Chief Advancement Officer potential partnership relationships as discovered through volunteers’ and parents’ employment and/or other affiliations.
9. Promote all engagement and training activities provided by BBBS-ETN during match support calls, follow up emails, and texts.
10. Attend all staff and team meetings, as appropriate, contributing and collaborating with other departments on projects/events.
11. To ensure quality services and measurable outcomes, maintain accurate and timely records for each match according to standards, utilizing relationship technology. Utilize all provided technology for record keeping, appointments, calls, and other functions of position.
12. Provide monthly match stories to Chief Operations Officer to be used in grant reporting, stewardship of donors, and additional acknowledgments.
13. Other duties, as assigned.

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